Daytronic Corporation - Product Warranty and Repair

Statement of Warranty

Daytronic Corporation warrants its products to be free from defects in material and workmanship, under normal and proper use in accordance with our instructions, for the period of time specified below. Our liability under such warranty or in connection with any other claim relating to the products shall be limited to, at our option, the repair or replacement of any products or parts or components thereof which are returned to us freight prepaid and which are defective in material or workmanship or the refund of the purchase price to the Buyer.

ANY PRODUCT FOUND TO BE DAMAGED THROUGH CUSTOMER NEGLIGENCE OR MISUSE MAY BE EXCLUDED FROM ANY AND ALL STATED POLICIES.

Additional warranty information can be found in the Daytronic Corporation Terms and Conditions of Sale.

Product	Standard Warranty Period
Instruments (2000, 3000, 3KPlus, 3500, 4000, and 5D Series)	ONE YEAR from date of shipment
Systems* (System 10, SPS6000, SPS8000, MeasuringPad)	ONE YEAR from date of shipment
Transducers*	ONE YEAR from date of shipment
Component Parts (purchased separately)	120 DAYS from date of shipment
Products not bearing the Daytronic label	Warranty period of the original manufacturer
* For any cathode ray tube (CRT) supplied, Daytronic offers the CRT manufacturer's warranty for a period of ninety days from date of shipment. Also, Daytronic offers a limited warranty on software diskettes, which are warranted free of detects in materials and workmanship under normal use for 30 days from date of shipment. ** Daytronic will perform an initial transducer inspection at no charge. If additional inspection by the transducer manufacturer is required, the cost of such additional inspection will be forwarded to the customer.

Extending the Standard Warranty Period
for Newly Purchased Equipment

The standard one-year warranty for a Daytronic INSTRUMENT or SYSTEM may be extended at the time of order to

	a SECOND year from the original date of shipment for 5% of price
	a THIRD year from the original date of shipment for 4% of price

Note that the cost of such warranty extension is a total sum of percentages of the current product list price over the desired number of years. For example, extending to three years the standard warranty on a 3000 Series instrument would cost 9% of the current list price at the time of order (5% for the second year + 4% for the third year). Note also that

	A warranty extension is not available for transducers, cathode ray tubes, or separately purchased component parts.
	A warranty extension provides an extended warranty period only; no additional warranty coverage is expressed or implied.

For troubleshooting products before returning them, we offer FREE TELEPHONE SUPPORT, and also on-site FIELD SERVICE.

Returning Equipment to the Factory — obtaining a
RETURN MATERIAL AUTHORIZATION (RMA)

Repair of Products Under Warranty

Replacement of Products Under Warranty

Repair of Products After the Warranty Period Has Expired

"D.O.A." Policy

Returning Equipment to the Factory [ Back]

ALL EQUIPMENT TO BE REPAIRED OR REPLACED UNDER WARRANTY MUST BE RETURNED TO THE FACTORY. Before returning a product or products for any reason, you must obtain a RETURN MATERIAL AUTHORIZATION (RMA), as explained below. This number should be referenced when checking repair status.

To return products for repair:

Contact Daytronic Customer Support Services at (937) 293-2566 or 1-800-668-4745 to be issued an RMA number.
Be prepared to provide your company information, the model number and serial number of the product(s) to be repaired, and the nature of the problem.
Once a specific RMA has been assigned, the product(s) in question should be returned to Daytronic by shipping it freight prepaid to Dranetz/BMI, 1000 New Durham Road, Edison, New Jersey 08818. In cases where handling and repair are to be expedited, you need to contact Daytronic prior to shipment, for a turnaround-time quote to be issued.
Along with the shipment, be sure to include documentation indicating the RMA that has been assigned to this return of product(s). Also, mark the RMA on the outside of the box to insure that it reaches the appropriate department. Failure to do this might delay repairs and credits, and may even result in products being sent back to the customer.

Repair of Products Under Warranty [ Back]

Normal warranty procedure is to repair defective products, unless the cost of such repair is prohibitive. Each product repaired will be tested completely and recalibrated as necessary to meet original specifications.

Typical turnaround times for warranty repairs are as follows:

Product	Typical Turnaround Time Under Warranty
Instruments (2000, 3000, 3KPlus, 3500, 4000, and 5D Series)	Three weeks* after receipt of goods
Systems (System 10, SPS6000, SPS8000, MeasuringPad)	Three weeks* after receipt of goods
Transducers	Six to eight weeks* after receipt of goods
Component Parts (replacement)	Two week after receipt of goods
Products not bearing the Daytronic label	Not specified; returned to the original manufacturer
* Standard models only. Add two weeks for modified versions.

In all cases, Daytronic shall retain the right to decide whether a defective product is to be repaired or replaced. Replacement of any unit is subject to its availability from stock. Incoming delivery charges are the responsibility of the customer. Standard return delivery will be paid by Daytronic; premium delivery charges for returned equipment will be paid by the customer.

Replacement of Products Under Warranty [ Back]

Daytronic will consider customer requests for replacement of defective products under warranty only under the following conditions:

The request must be made within 90 days from the date of shipment.
A purchase order must be issued to cover the price of the replacement unit. Subject to inspection, full credit will be issued upon return of the original unit.
Charges for premium transportation of the replacement unit will be billed against the purchase order and must be paid by the customer. Charges for regular transportation (UPS) will be paid by Daytronic.
The original unit is to be returned to Daytronic Corporation, freight prepaid, within two weeks of receipt of the replacement unit
This service is not provided for the following products:

Complete systems

System 10 mainframes (replacement will be on a subassembly basis)

Video display devices (replacement will be on a subassembly basis)

Transducers

Products not bearing the Daytronic label

The remainder of the warranty period of the equipment being replaced will apply to all replacement products.

Repair of Products After the Warranty
Period Has Expired [ Back]

The price of non-warranty repair is a percentage of the current list price, as follows:

Product	% of Current List Price	Typical Turnaround Time
2000 Instrument Series	33%	Three weeks after receipt of goods
3000 Instrument Series	33%	Three weeks after receipt of goods
3500 and 4000 Instrument Series	33%	Three weeks after receipt of goods
9000 System Modules	38%	Four weeks after receipt of goods
9000 System Mainframes	38%	Four weeks after receipt of goods
System 10 "A" Cards, "B" Cards, and other modular components	25%	Three weeks after receipt of goods
System 10 Mainframes	25%	Three weeks after receipt of goods
3KPlus Instrument Series	25%	Three weeks after receipt of goods
5D Signal Conditioner Series	25%	Three weeks after receipt of goods
SPS6000 System	25%	Three weeks after receipt of goods
SPS8000 System	*	Three weeks after receipt of goods
Transducers	35%	Six to eight weeks after receipt of goods
* Based on TIME and MATERIAL. Contact the factory for cost estimate.

For quicker turnaround of repair, an expedite surcharge may apply. Contact the factory repair coordinator.

Daytronic will continue to repair obsolete products for ten years from the date of shipment, or as long as the replacement component parts are commercially available (whichever is shorter).

All repairs completed by Daytronic are warranted for a period of 90 days from date of shipment. This warranty applies only to those goods which were found to be defective and repaired; it does not apply to products in which no defect was found.

"D.O.A" Policy [ Back]

Any Daytronic product which fails to operate upon receipt and/or initial powerup by the customer within 90 days from the date of shipment shall be considered "D.O.A." This includes any product which has been repaired by Daytronic.

Any D.O.A. product will be repaired or replaced within five working days of its return to Daytronic. As with any returned product, a RETURN MATERIAL AUTHORIZATION (RMA) must first be obtained by the customer.