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Free telephone support — Immediate personal assistance in answering your technical questions and solving your technical problems |
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Field Service — When a phone call isn't enough |
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Sales and Technical Support Contacts — Whom to contact when you need help |
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Technical Training — In-depth training, either on-site or at our fully equipped in-house training facility |
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Product Return and Repair Policies — What you need to know to send Daytronic equipment back to the factory for evaluation and/or repair |
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Free
Downloads — A complete Downloads Site, where you can download Daytronic software and product documentation, including wiring diagrams, configuration information, product specifications, and
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Factory-trained technicians are available for on-site service of Daytronic's products. Customers requiring this service should contact the Daytronic Customer Service Manager to set up a service schedule. They will be required to provide
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Sales order number under which equipment was originally purchased; or purchase order number and name of company making original purchase
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Approximate date of receipt of equipment
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Model numbers of all equipment to be serviced
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Warranty status according to customer's records
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Description of problem
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Date serviceperson is required
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Name of the person whom the service person is to contact upon arrival
For the price of on-site service, contact the factory. Note that a purchase order must be issued prior to departure of the serviceperson.
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