Statement of Warranty

Daytronic Corporation warrants its products to be free from defects in material and workmanship, under normal and proper use in accordance with our instructions, for the period of time specified below.  Our liability under such warranty or in connection with any other claim relating to the products shall be limited to, at our option, the repair or replacement of any products or parts or components thereof which are returned to us freight prepaid and which are defective in material or workmanship or the refund of the purchase price to the Buyer.

ANY PRODUCT FOUND TO BE DAMAGED THROUGH CUSTOMER NEGLIGENCE OR MISUSE MAY BE EXCLUDED FROM ANY AND ALL STATED POLICIES.

Additional warranty information can be found in the Daytronic Corporation Terms and Conditions of Sale.

Product

Standard Warranty Period 

Instruments
(2000, 3000, 3KPlus, 3500, 
4000, 4500, 5M and 5D Series)

ONE YEAR from date of shipment

Systems
(System 10, SPS6000, 
SPS8000, MeasuringPad)

ONE YEAR from date of shipment

Transducers

ONE YEAR from date of shipment

Component Parts
(purchased separately)

120 DAYS from date of shipment

Products not bearing
the Daytronic label

Warranty period of the original manufacturer

 

Extending the Standard Warranty Period
for Newly Purchased Equipment

The standard one-year warranty for a Daytronic INSTRUMENT or SYSTEM may be extended at the time of order to

  • a SECOND year from the original date of shipment for 5% of price
  • a THIRD year from the original date of shipment for 4% of price

Note that the cost of such warranty extension is a total sum of percentages of the current product list price over the desired number of years.  For example, extending to three years the standard warranty on a 3000 Series instrument would cost 9% of the current list price at the time of order (5% for the second year + 4% for the third year).  Note also that

  • A warranty extension is not available for transducers, cathode ray tubes, or separately purchased component parts.
  • A warranty extension provides an extended warranty period only; no additional warranty coverage is expressed or implied.

For troubleshooting products before returning them, we offer FREE TELEPHONE SUPPORT, and also on-site FIELD SERVICE.

Returning Equipment to the Factory

ALL EQUIPMENT TO BE REPAIRED OR REPLACED UNDER WARRANTY MUST BE RETURNED TO THE FACTORY.  Before returning a product or products for any reason, you must obtain a RETURN MATERIAL AUTHORIZATION (RMA), as explained below.  This number should be referenced when checking repair status.

To return products for repair:

  1. Contact Daytronic Customer Support Services at (937) 866-3300 or 1-800-668-4745 to be issued an RMA number.

  2. Be prepared to provide your company information, the model number and serial number of the product(s) to be repaired, and the nature of the problem.

  3. Once a specific RMA has been assigned, the product(s) in question should be returned to Daytronic by shipping it freight prepaid to Daytronic Corp., 1000 New Durham Road, Edison, New Jersey 08818.  In cases where handling and repair are to be expedited, you need to contact Daytronic prior to shipment, for a turnaround-time quote to be issued.

  4. Along with the shipment, be sure to include documentation indicating the RMA that has been assigned to this return of product(s).  Also, mark the RMA on the outside of the box to insure that it reaches the appropriate department.  Failure to do this might delay repairs and credits, and may even result in products being sent back to the customer.

Repair of Products Under Warranty

Normal warranty procedure is to repair defective products, unless the cost of such repair is prohibitive.  Each product repaired will be tested completely and recalibrated as necessary to meet original specifications.

Typical turnaround times for warranty repairs are as follows:

Product

Typical Turnaround Time Under Warranty  

Instruments
(2000, 3000, 3KPlus, 3500, 
4000, 4500, 5M and 5D Series)

Three weeks* after receipt of goods

Systems
(System 10, SPS6000, 
SPS8000, MeasuringPad)

Three weeks* after receipt of goods

Transducers

Six to eight weeks* after receipt of goods

Component Parts
(replacement)

Two week after receipt of goods

Products not bearing
the Daytronic label

Not specified; returned to the original manufacturer

* Standard models only. Add two weeks for modified versions.

In all cases, Daytronic shall retain the right to decide whether a defective product is to be repaired or replaced.  Replacement of any unit is subject to its availability from stock.  Incoming delivery charges are the responsibility of the customer.  Standard return delivery will be paid by Daytronic; premium delivery charges for returned equipment will be paid by the customer.
 

Replacement of Products Under Warranty

Daytronic will consider customer requests for replacement of defective products under warranty only under the following conditions:

  1. The request must be made within 90 days from the date of shipment.

  2. A purchase order must be issued to cover the price of the replacement unit.  Subject to inspection, full credit will be issued upon return of the original unit.

  3. Charges for premium transportation of the replacement unit will be billed against the purchase order and must be paid by the customer.  Charges for regular transportation (UPS) will be paid by Daytronic.

  4. The original unit is to be returned to Daytronic Corporation, freight prepaid, within two weeks of receipt of the replacement unit

  5. This service is not provided for the following products:

    1. Complete systems

    2. System 10 mainframes (replacement will be on a subassembly basis)

    3. Video display devices (replacement will be on a subassembly basis)

    4. Transducers

    5. Products not bearing the Daytronic label

  6. The remainder of the warranty period of the equipment being replaced will apply to all replacement products.

Repair of Products After the Warranty
Period Has Expired

The price of non-warranty repair is a percentage of the current list price, please contact the factory service department for pricing and RMA information.

For quicker turnaround of repair, an expedite surcharge may apply.  Contact the factory repair coordinator.

Daytronic will continue to repair obsolete products for ten years from the date of shipment, or as long as the replacement component parts are commercially available (whichever is shorter).

All repairs completed by Daytronic are warranted for a period of 90 days from date of shipment. This warranty applies only to those goods which were found to be defective and repaired; it does not apply to products in which no defect was found.
 

"D.O.A" Policy

Any Daytronic product which fails to operate upon receipt and/or initial powerup by the customer within 90 days from the date of shipment shall be considered "D.O.A."  This includes any product which has been repaired by Daytronic.

Any D.O.A. product will be repaired or replaced within five working days of its return to Daytronic.  As with any returned product, a RETURN MATERIAL AUTHORIZATION (RMA) must first be obtained by the customer.

 
 
 

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